It’s a family affair. That statement has never been more accurate when dealing with the families of seniors in a real estate transaction. If our beloved seniors are involved, everyone wants to ensure they are happy, healthy, and safe. This can prove to be a challenging task for SRES® agents. Everyone wants to feel like they are making the best decision for their loved one which can look different for all interested parties. This is an emotional experience for anyone. Regardless of how many people are included in the real estate process, there are some simple steps to follow.
Set the Tone
As any SRES® agent I understand as in any real estate transaction, the first step is building trust with the clients. When multiple family members are involved, perspectives and opinions can be scattered. I like to check with the senior and determine their needs before anyone else.
Next step would be for us to set up a meeting with all interested parties. My goal is to lay out all the information to the clients in an easy-to-understand format. Stating the facts and explaining each part of the process in detail will help along the way. People of all ages can appreciate a lesson on this major step of their lives.
Family Members Who Are in the Passenger Seat
When a senior brings their family into the mix, it is great. The relatives are there for support and advice and are not necessarily buying or selling the property in question. However, these people are valued and trusted by the elder and will play a critical role in the transaction. It is important to know who they are and to be certain to you communicating with them all if necessary. I allow them to voice their opinions and we will discuss where they fit into the plan but, remember the client is my focus.
Family Members Moving with Seniors
Dealing with a family situation may require more meetings, multiple phone calls, or explaining the procedures a few times to other interested parties. Taking our time and going through the details is essential while explaining and guiding the client.
Dealing with a Senior with No Family
Dealing with a senior who has no immediate family to help them make major life decisions can be difficult. Referring them to the correct people and truly sticking by them to listen and voice their concerns through this situation it important. At times I might be the only sounding board they have. I like to think of how I would like someone to treat a senior in my life.
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